Customers are the reason you have a business. Without them, no matter what you do, there isn’t any business.
Therefore, you should approach customer service the same way you approached a hot date… Remember how you spent hours getting preened, speaking to your best friend about what to wear, what to say and feeling nervously happy because your date meant so much to you?
Well, if you put that into your business you can’t go far wrong. Nurture it with good habits and relentless care and make each date (customer visit) build on the previous one. Each sale does the same in building customer retention.
So, here are the simple suggestions for “dating” your customers and enhancing your business relationships: