Being more human helps your customer’s experience

Undoubtedly, data has particularly shifted the nature and landscape of marketing today. Not only are businesses and marketers able to target their audiences with greater accuracy, but the focus on data-driven techniques has fundamentally revolutionized their ability to understand and value customers. More than ever before, businesses can now deliver more than expectations; therefore, rendering the marketing industry an exhilarating, yet daunting endeavor.

Nevertheless, this revolution has been significantly hyped that businesses believe it the sole solution to the whole lot. In essence, data has been sleeted as predicting marketing outcomes. But, data is neither flawless nor all-powerful. For a fact, it takes human effort to design the different systems, which gather and organize data.

Similarly, it takes human effort to understand the shortcomings and predispositions of such systems; and above all, it takes humans to set data on the right footing, which may help come up with meaningful, yet actionable deductions.

Customer experience is not only an internet data analytics

In due course, data originating from individuals bear a human face and quality of its own. Furthermore, inferences driven by humans, not machines or equipments, are principally vital in making the data practical. However, with marketing efforts increasingly becoming automation reliant, so is the lure of dismissing the human touch. With this limitation, here are ways in which data can make people more “human.”

  1. Make People the Most Important Part of any Customer Management Experience

In the dash to adopt novel technologies, especially in 2017, a number of companies are forgetting that technologies are only tools, which are subject to many imperfections. Let truth prevail that these technologies are as fine as individuals using them are. With this aspect in 2017 and even in the future, there is no doubt data will be more practical and precise.

  1. Embrace Artificial Intelligence (AI) and Machine learning

The future of data-driven marketing looks even more promising with AI and machine learning. This might not be the case in 2017, but there are high hopes that AI will absolutely shift the nature of customer experience as well as management.

In particular, machine learning will offer humans the capacity to map and understand data with higher exactness than ever. This will bring a greater level of personalization and usher a transformative edge.

Strengthening and Deepening Business-Customers Relationship

The idiom, ‘the customer is king‘, holds greater substance in the business world today. Indeed, without customers, there is no business. So, heightened relationships with customers mean more business and success. To improve customer-business relationship, the following tips must reign.

  1. Always be authentic and caring towards customers
  2. Speak to customers during key moments
  3. Ensure to create a sense of community
  4. Respect and appreciate loyal as well as regular customers
  5. Always be consistent

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Written by Joycellyn Akuffo

Founder and editor of www.motherswhowork.co.uk, a mother of two wonderful children, wife, entrepreneur (check out www.geekschool.co.uk) and journalist.

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