Archive for the ‘Technology and Information Management’ Category

How to become a telephonist-switchboard operator

Telephonists or switchboard operators are the first point of contact for callers to an organisation. They answer incoming calls, direct callers to the appropriate person or department, take telephone numbers and connect outgoing calls. As a telephonist your duties could vary depending on the type of organisation you work with,

How to become a web content manager

A web content manager is responsible for the information that appears on a company’s website. They work closely with project teams, editors, developers and designers to coordinate the site content and make sure it caters to the needs of the target audience. As a web content manager, you could work

How to become a web editor

As a web editor you would research, write and check the images, text and other media published on your employer’s website. For example, you might maintain a college website, local authority public information pages or a news organisation’s multimedia service. Your duties could include: researching, writing and presenting text in

How to become a web developer

Web developers design, build and maintain new websites and upgrade existing ones in line with their clients’ needs. As a web developer you could work for a variety of businesses and public sector organisations. Examples of the projects you might work on include: creating a secure online shopping website developing

How to become an IT support technician

IT support technicians help to find and correct software and hardware problems for computer users. As a technician, you could work on site or remotely by phone, email or by using web-based applications. Your duties would typically include: talking to the client to find out the exact nature of a