A remedial plan to amend the unacceptably high level of disruption to train services from Great First Western has been has been announced today.
The transport Secretary, Ruth Kelly said: “The performance of First Great Western has fallen persistently short of customers’ expectations and has been unacceptable to both passengers and Government.”
A ?29 million package of passenger benefits, fully funded by First Great Western,?has been agreed to address passenger concerns with the extraordinarily high level of train canellations. These benfits include passenger compensation, better fare offers on off-peak travel for the most popular routes and additional carriages on trains.
Failure to deliver these new commitments would be a default of the franchise agreement which could lead to the Government terminating First Great Western’s franchise.
